Privacy Policy

Effective date: 7/18/2026

Introduction

Twin Valley Tree Service ("we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect when you visit our website, request an estimate, or contact us, how and why we use that information, who we may share it with, and the choices and rights you have over it. It applies to our website and to the ways you interact with our business online and by phone, text, and email. By using our website or submitting your information to us, you acknowledge that you have read and understood this policy and agree to the practices described in it. If you do not agree with any part of this policy, please do not use our website or send us your information.

Information We Collect

Information you give us.

Most of the information we hold about you is information you choose to give us. When you fill out a form, request a free estimate, sign up for updates, or contact us by phone, text, or email, we may collect your name, phone number, email address, property address, and any details you share about your trees, your property, or the work you need done. If you send us photos of a tree or job site, we collect those as well. You are not required to give us this information, but without it we may not be able to respond to your request or provide an estimate.

Information collected automatically.

When you visit our website, we may automatically collect certain technical information about your visit, such as your device type, operating system, browser, IP address, the pages you view, and the dates and times you access the site. This information helps us understand how visitors use our website so we can keep it working well and improve it over time. Some of this information is gathered through cookies and similar technologies, which are described in more detail below.

Communications.

When you call, text, or email us, we may keep a record of that communication, including your contact details and the content of your message, so we can respond, follow up, and keep an accurate history of your requests and any work we discuss.

How We Use Your Information

We use the information we collect to run our business and to serve you well. Specifically, we use it to respond to your questions and requests, prepare and deliver estimates, schedule and carry out our services, and follow up with you about a project or your service history. We also use it to send you appointment reminders, updates, offers, or seasonal tips where you have agreed to receive them, to improve our website and the quality of our services, to keep our records accurate, and to meet our legal, tax, and business obligations. We only use your information for the purposes described in this policy or for purposes that are compatible with them, and we keep it only for as long as we reasonably need it to serve you and meet those obligations.

Text Messaging

If you provide your phone number and opt in to receive text messages, we may contact you by text about your request, your estimate, your appointment, or your service history. Message frequency varies, and message and data rates may apply depending on your mobile plan. Your consent to receive texts is not a condition of purchasing any service from us. You can opt out of text messages at any time by replying STOP, and you can reply HELP for assistance. After you opt out, we may send one final message confirming that you have been unsubscribed.

Cookies and Analytics

Our website may use cookies and similar technologies to help the site function properly, remember your preferences, and understand how visitors find and use our pages. Cookies are small text files stored on your device. Some are necessary for the website to work, while others help us measure traffic and improve the experience. Most web browsers let you control or disable cookies through their settings, and you can usually choose to be warned before a cookie is stored. Please note that if you disable certain cookies, some parts of our website may not function as intended.

How We Share Information

We understand that your information is personal, and we do not sell it. We share it only in limited circumstances and only as needed to run our business. We may share your information with trusted service providers who help us operate, such as our website host and customer relationship management platform, our email or text-messaging provider, and similar vendors, all of whom are expected to handle your information securely and use it only to provide services to us. We may also disclose information when we are required to by law, in response to a valid legal request, or when we believe in good faith that doing so is necessary to protect our rights, your safety, the safety of others, or the security of our business. If our business is ever sold or reorganized, your information may be transferred as part of that transaction.

Third-Party Links

Our website may contain links to other websites that we do not own or control, such as a mapping service, a review site, or a social media page. This Privacy Policy applies only to our website. We are not responsible for the content, security, or privacy practices of any third-party site, and we encourage you to read the privacy policy of any website you visit through a link from ours.

Data Security

We take reasonable administrative and technical steps to protect the information we collect from loss, misuse, and unauthorized access. However, no website, electronic transmission, or storage system is completely secure. While we work to safeguard your information, we cannot guarantee its absolute security, and any transmission of information to us is at your own risk. If you have reason to believe your interaction with us is no longer secure, please contact us right away using the details below.

Your Choices

You have choices about the information you share with us and how we contact you. You can ask us to update or correct your information, unsubscribe from marketing emails by using the link included in those emails, and opt out of text messages by replying STOP. You can also contact us at any time with questions or requests about your information, and we will do our best to help. Even after you opt out of marketing, we may still contact you when necessary about a specific request, estimate, or job in progress.

California Privacy Rights

If you are a California resident, you may have certain rights regarding your personal information under California privacy law. These can include the right to know what personal information we collect and how we use it, the right to request access to or deletion of your personal information, and the right to opt out of the sale of personal information. We do not sell your personal information. We also will not discriminate against you for exercising any of these rights. To make a request, please contact us using the information at the end of this policy, and we may need to verify your identity before we can respond.

Children's Privacy

Our website and services are intended for adults and are not directed to children. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us and we will take reasonable steps to delete that information from our records.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, our services, or the law. When we make changes, we will revise the effective date at the top of the page, and the updated policy will apply from the date it is posted. We encourage you to review this page periodically so you stay informed about how we protect your information. Your continued use of our website after any change means you accept the updated policy.

Contact Us

If you have any questions, concerns, or requests about this Privacy Policy or how we handle your information, please reach out to us:

Twin Valley Tree Service 7231 24th St, Rio Linda, CA 95673, USA +1 916-628-4625 [email protected]